complaint·November 25, 2025

Allegation 2: It is alleged that staff did not prevent resident from wandering from the facility while in care. LPA interviews with staff and residents revealed that staff is providing proper supervision for residents in care. S4 stated he does not recall a situation where any residents or R1 has wandered off and the police were called. Allegation 4: It is alleged that staff do not ensure that residents are provided a sufficient amount of food while in care. Interviews with R3, R4, R5, and R8 revealed that staff do provide a sufficient amount of food for residents in care. LPA interviewed staff. Interview with, S1, S2, S3 and S4 revealed that staff are providing sufficient amount of food for residents in care. LPA Coleman previous report revealed that LPA observed the facility with sufficient amount of food and the residents had access to food in the facility. During LPA visit today LPA observed the facility has sufficient amount of food for residents in care and the residents had access to food. LPA observed the cabinet, and refrigerator was accessible to residents in care and not locked. Allegation 5: It is alleged that staff do not ensure that residents are administered their medication(s) as prescribed. Interview with residents R3, R4, R5, and R8, revealed that staff are providing medication as prescribed by their doctors. LPA interviewed staff. Interviews with S1, S2, S3 and S4 revealed that staff are dispensing medication according to doctors’ orders. During todays visit LPA audited the residents MARS and there were no discrepancies and medication appears to be dispensed as prescribed. Allegation 6: It is alleged that Licensee is financially abusing resident in care. LPA interviewed residents R3, R4, R5, and R8, and residents stated that they handle their own finances. LPA Coleman reviewed residents files in 2023 and it was revealed that residents are handling their own finances. LPA Farlow interviewed and reviewed residents files and it was revealed that the facility does not manage residents finances. Allegation 7: It is alleged that Facility has a pest infestation. In 2023 LPA Coleman investigation revealed that the Licensee has a monthly Pest Control Service contract with Freedom Pest Extermination Inc. During today’s visit LPA observed the facility still maintains a monthly contract with Freedom Pest Extermination, and LPA Farlow did not observe any signs of an infestation. LPA Coleman interviews with R3, R4, R5, and R8 revealed that the residents were not aware of any problems with pest. LPA Farlow interview with staff revealed that there is not a problem with pest control. Allegation 8: It is alleged that staff do not allow resident(s) to make and receive telephone calls while in care. In 2023 LPA Coleman reviewed documents that revealed the facility maintain a monthly bundle service for cable, internet, and phone service. Also, during the visit in 2023 the Administrator called the facility phone, and LPA Coleman observed the facility maintain an active service. Interview with residents R3, R4, R5, and R8, stated that the residents are allowed access to the facility phone to receive and make calls. Interviews with S1 S2, S3, and S4 revealed that residents are allowed to make and receive phone calls. It is alleged that staff do not allow residents to have access to their personal possessions while in care. LPA Farlow conducted interviews with staff and residents. Interviews with staff S3, S4, and S5 revealed that residents maintain their own personal belongings. Interview with residents R3, R4, and R10 stated that they maintain their own personal belongings. Residents stated they have not been denied access to their personal belongings. LPA Farlow conducted a tour of the facility and observed residents with their personal belongings in their rooms. LPA observed clothing, hygiene items, pictures, books, and varies gadgets. Based on the information above, the allegations are unsubstantiated. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report LIC 9099 and LIC9099C was discussed, and a copy was provided to Administrator, Ahmad Abdallatef.