complaint·March 7, 2023

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced subsequent visit to continue the complaint investigation of and deliver findings on the above allegation. LPA met with care provider Lanny Latta who was informed of the reason for the visit. Administrator Ebraheem Hamed was phoned and administrative staff Sabrina Saenz arrived shortly. LPA conducted resident and staff interviews and reviewed records. The allegation is Staff physically assaulted client (C1). All resident and staff interviews revealed that they do not know C1 or have heard of C1. Resident interviews deny that staff hit or physically assault them. Interviews with staff revealed that they don't hit any of the residents and that there has been no report of physical assault by any staff on any resident. LPA reviewed records confirming that staff have completed elder abuse training. This allegation is therefore UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Sabrina Saenz and a copy of this report was provided.