complaint·May 16, 2024

(Continued from Page 1 ) Regarding allegation that “Resident’s room is malodorous”, facility records revealed that that facility had sufficient staff on shift to clean schedule rooms as assigned with house cleaning checklist. R1 was unable to be interviewed as R1 no longer lives at the facility and is unable to be interviewed. Interviews with staff denied that R1’s room was malodorous by facility staff. Regarding allegation “Resident has spoiled foods in their room”. Facility records revealed that the facility staff would be in/out of resident’s room to deliver food trays, clean room, and empty trash daily. R1 was unable to be interviewed as R1 no longer lives at the facility and is unable to be interviewed. Interviews with staff denied that R1’s room had spoiled food left in R1’s room. Regarding the allegation “Resident’s room has mold”. External records revealed that what appears to be mold was not mold. R1 was unable to be interviewed as R1 no longer lives at the facility and is unable to be interviewed. Interviews with staff denied that R1’s room had mold. Therefore, the allegations of resident’s room is not kept sanitary, resident’s room is malodorous, resident has spoiled foods in their room, and resident’s room has mold is Unsubstantiated. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Jennifer Heldoorn and a copy of this report along with LIC811- Confidential Names list was provided.