complaint·July 15, 2024

Regarding the allegation that staff did not properly maintain a resident's bathroom; Interview with staff #1 (S1) and S2 states that rooms cleaned according to facility cleaning maintenance procedures. Interview with R1 states bathroom and clean and maintained well. Observation by LPA Prieto, at time of visit, observed bathroom to be clean and free of odors. Regarding the allegation that staff left a resident soiled for an extended period of time; S1 produced R1's service plan to reveal that R1 a two (2) person assistance, with additional time for changes if necessary. Hospice records reveal that R1's is changed during every visit. Interview with R1 revealed that changes are being conducted and has complaints about being left soiled for long periods of time. Regarding the allegation that staff did not meet a resident's incontinence needs ; Hospice records reveal that incontinence supplies are being provided by the Hospice Agency with Hospice staff documenting changes and continence needs being met during every visit. S1 confirmed incontinence supplies being provided by facility if necessary, but concluded that incontinence supplies are replenished but Hospice Agency after every visit. Based on the information obtained there is not enough evidence that staff mishandled a resident's personal belonging, staff did not provide comfortable accommodation for a resident , staff did not properly maintain a resident's bathroom , staff left a resident soiled for an extended period of time and staff did not meet a resident's incontinence needs . Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Residence Service Director Enriquez and a copy was left with the facility.