complaint·October 23, 2023

LPA Nickolas' interview with the licensee revealed that they denied this allegation. LPA Nickolas' interview with S1 and S2 revealed that they denied this allegation. LPA Nickolas' interview with R1 revealed that they could not participate in the interview process. LPA Nickolas' interview with R2 revealed that they could not provide any information about this allegation. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. Allegation #3 “The facility is requiring a client to hide when guests come to the facility”. The allegation alleged that the licensee had instructed staff to hide resident #3 (R3) when visitors came to the facility. LPA Nickolas' interview with the licensee revealed that they denied this allegation. LPA Nickolas' interview with S1 and S2 revealed that they denied this allegation. LPA Nickolas' interview with R2 revealed they could not provide information about this allegation. LPA Nickolas' interview with R1 revealed that they could not participate in the interview process. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. Allegation #4 “The staff are not properly logging medications in the medical record (MAR)”. The allegation alleged that the staff was not trained to dispense medication. Therefore, the owner completes the medication administration record (MAR) later. LPA Nickolas's interview with the licensee revealed that they denied this allegation. LPA Nickolas' interview with S1 and S2 revealed that they denied this allegation. On May 1, 2023, a medication audit was conducted by LPA Nickolas' during the initial complaint visit. LPA Nickolas' medication audit of all residents in care revealed no discrepancies. LPA Nickolas's medication audit also revealed that the medication administration records. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. Allegation #5 “The staff is not able to communicate with the residents based on a language barrier”. The allegation alleged that a facility staff member could not communicate with residents in care because of a language barrier. LPA Nickolas’ interview with the licensee revealed that they denied this allegation. LPA Nickolas’ interview with S1 and S2 revealed that they denied this allegation. LPA Nickolas’ interview with R2 revealed that they denied this allegation. LPA Nickolas' interview with R1 revealed that they could not participate in the interview process. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation. Allegation #6 “The staff is not following resident’s special diet”. The allegation alleged that R2 has a special diet that the facility is not adhering to. LPA Nickolas’ interview with the licensee revealed that they denied this allegation. LPA Nickolas interview with S1 and S2 revealed that they denied this allegation. LPA Nickolas' file review confirmed that R2 has special diet. However, there is no evidence that the facility staff is not adhering to R2's special diet. The finding is Unsubstantiated. There is no evidence or witnesses to corroborate the allegation.