complaint·December 27, 2023

During interview with staff, 4 out the 5 staff informed LPA they do not provide activities for the residents. S1 informed LPA they provide crosswords sheets to residents, but no full activities that listed on the calendar. S2 informed LPA they are not able to provide activities because the facility has one staff per shift. For the allegation, staff do not provide residents adequate food service. During interviews with resident 4 out of the 5 residents stated the facility does not provide adequate food service. R1 informed LPA the facility does not follow the menu they provide. R1 stated the facility does not provide variety of foods considering their preference. R2 informed LPA they have suggested what meals they would like to receive, but facility does not accommodate their preference. R3 stated the facility food is not cooked properly and provided the same meal. In addition, R2 and R3 stated the facility does not provide what the menu states. During interviews with staff, 4 out the 5 staff informed LPA they do follow the menu that is provided to the residents. S1 and S2 stated the facility will not have the right indigents to create the dish. S1 and S2 stated they are not able to follow the facility menu because they do not have correct foods to create the dish. For the allegation, staff transferred resident incorrectly. During interviews with resident, 3 out of the 5 residents stated the staff transferred them incorrectly. R1 and R2 stated they require a two-person transfer with a Hoyer lift. Both residents stated they have been transferred by one person. R1 informed LPA the facility will have one staff on the shifts conducting all transfers by themselves. Both residents stated they did not allow for staff members to transfer them without two people. During interviews with staff 4 out of the 5 staff members admitted they have transfer residents incorrectly. 4 out the 5 staff members stated they are not able to be transferred residents correctly due to one staff member working per shift. Staff also indicated R1 and R2 are a two person Hoyer lift but are not able to provide two-person transfer due to staffing. 3 out of the 5 staff stated they were aware R1 did not want to be transferred by one person. Based on the evidence gathered during today’s investigation, the three (3) allegations listed above are deemed SUBSTANTIATED. A finding that the complaints are SUBSTANTIATED means that the allegations are valid because the preponderance of evidence the standard has been met .During today’s visit, three (3) deficiency were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) and LIC9099D was discussed and provided to care giver Tiffany Zoller, along with a copy of the appeal rights