complaint·July 24, 2025

Allegation #3 Staff do not ensure that the facility is maintained sanitary - Based on interviews, information received during the investigation did not corroborate with the allegation. Based on LPA's observation the facility was recently renovated, and the facility is clean and sanitary all through out. Allegation #4 Facility is malodorous – Based on interviews, information received during the investigation did not corroborate with the allegation. Based on LPA’s observation the facility does not have a foul odor or bad smell. Allegation #5 Licensee does not ensure that staff receives required training – Based on file review and interviews, 6 out 6 staff indicated that every staff is trained before they start working at the facility. Facility provided the certificate of completion of all the medtech’s training including staff #7 (S7) training certificate. LPA was unable to corroborate the allegation. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to RCD Jessica Valiente.