complaint·June 3, 2022

For allegations, Resident fell multiple times, Staff handled resident in a rough manner, and Staff did not assess resident for injuries. LPA Gardner found through record review that the resident in question was sent out of the facility on 5/1/2022 and has not returned to the facility. Due to the resident not being present in the facility on the dates that were in question, there is no evidence to support the allegations. Based on record review, the allegations are deemed to be UNFOUNDED. For allegation, Staff are not checking on residents. LPA Gardner found through interviews conducted with residents and staff that the staff does check on the residents. Based on interviews conducted, the allegation is deemed to be UNFOUNDED. For allegation, Staff refused to provide resident with a new call pendant. LPA Gardner found through record review that the facility ordered pendants on 4/25/2022. The pendants are on back order from the company. Administrator Maritza Lujan has contacted an alternative Brookdale facility and obtained additional pendants while waiting on the order to be delivered. Based on record review, the allegation is deemed to be UNFOUNDED. A finding of UNFOUNDED, means that the allegations were false, could not have happened and/or is without a reasonable basis. Therefore, the complaints listed above are dismissed. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Maritza Lujan along with a copy of the appeal rights. Based on record review and interviews conducted the allegation is deemed SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. Based on the record review, and interviews made during today’s visit, one (1) deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Administrator Maritza Lujan along with a copy of the appeal rights.