complaint·September 15, 2022

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to the facility to commence a complaint investigation and deliver findings. LPA identified herself to Administrator Maritza Lujan who was notified of the reason for today’s visit. LPA discussed the purpose of the visit and the elements of the allegation. The investigation included staff and resident interviews and records review. It is alleged that Staff do not communicate with resident's responsible party. Interview with responsible party and staff confirmed that this facility calls resident's emergency contacts for unsusual incidents, specifically for changes in medications and/or changes in condition and needs and services. LPA reviewed records and found that resident is self-responsible. Based on the available information, we have found the complaint allegation is UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was discussed and a copy provided to Administrator Lujan.