complaint·April 10, 2023

Regarding the allegation, staff yell at residents, All staff interviewed deny yelling at residents nor witnessed staff yelling at residents. Four (4) out of (5) residents interviewed deny that staff have yelled at them nor witnessed staff yell at residents. Regarding the allegation, staff do not maintain the facility in clean and sanitary condition, LPA toured the facility and observed that floors are maintained in a clean, odorless condition, and in good repair. Interviews with staff and document review reveal that the facility is cleaned daily and carpet cleaning is conducted weekly. Regarding the allegation, staff do not bathe/shower residents, All staff interviewed deny not bathing/showering residents. All residents interviewed deny not being bathe/showered. Staff interviews and documentation reveal that residents have a weekly shower schedule. The shower schedule notates the following: name of residents, schedule day and time of day of showers. If a resident refuses bathing/showering, a refusal slip is filed out, notating the reason for not accepting bathing assistance. Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; While the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. No deficiencies were cited at this time An exit interview was conducted where this report was discussed, and a copy of this report was provided to Administrator, Maritza Lujan, at the conclusion of the visit.