complaint·February 15, 2024

(continued from page 1) In regards to the allegation that facility staff did not ensure resident’s medication was refilled in a timely manner, Resident #1 (R1)’s POA stated the facility ran out of R1’s anxiety medication and didn’t notify POA. On May 14, 2022, It was also advised that Resident #2 (R2) medications were running low. LPA conducted interviews with Staff #1 (S1), #2 (S2), #3 (S3), #4 (S4) and information obtained from staff interviews reveal that medications were refilled in a timely manner by staff. Interview with Resident #3 (R3) revealed that medications have been refilled in a timely manner by family members, resident preferred pharmacy and residents R4, R6, R7, R8 not on the medication management program. LPA reviewed R1 and R2’S admissions agreement and the care plan revealed that the facility would order and coordinate medications between the family, health care providers and pharmacy. R1 & R2’s responsible party would refill the medication and bring to the facility. The facility would provide attention and/or assistance with taking medications, assist with medication storage. In regards to the allegation that the facility staff failed to report changes to resident’s Power of Attorney. It was reported that Resident #1 (R1)’s had a prescription change for medication and the facility did not notify the Power of Attorney. LPA conducted interviews with Staff #1, #2 (S2), #3 (S3), #4 (S4) and information obtained from staff interviews did not reveal that staff failed to report changes to resident’s Power of Attorney. Interviews with Resident #3 (R3), R4, R5, R6, R7, R8, R9 revealed that if there were any changes of condition and care for residents, Power of Attorney would be notified. R1’s Medication Administration Records for April 2021, May 2021, June 2021 and July 2021 did not reveal changes in medications. (continued on page 3) (continued from page 2) In regards to the allegation that the facility was charging resident for additional services. It was reported that R1 was paying extra for Medication Management that includes order and coordinate medications between the family, health care providers and pharmacy, the facility would provide attention and/or assistance with taking medications, assist with medication storage. On May 31, 2022, it was reported that R2 is paying extra for medication management. LPA conducted interviews with Resident #1 (R1), #2 (R2), R4, R5, R6, R7, R8, R9 and the interviews revealed that R1, R2, and R3 are on a medication management program and R1 and R2’s admission agreements and assessment summary observed the fees and the medication management services are being provided to R1 and R2. Interviews conducted with staff revealed that the facility provided medication management services and there is a fee. Based on interviews conducted and observations, the preponderance of evidence standard has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegations is unsubstantiated. An exit interview was conducted, and a copy of this report was provided along with LIC811 – Confidential Names List.