complaint·November 26, 2024

Regarding allegation #2, LPA conducted 3 staff interviews, 3 out of the 3 staff informed LPA they treat residents with respect; however S#1 did not treat R#1 with respect. LPA conducted 5 resident interviews, 1 out of the 5 residents informed LPA S#1 was always rude to them however, all other staff treat them with respect. 4 out of the 5 residents informed LPA staff treat them with respect. Regarding allegation #3, LPA conducted 3 staff interviews, 3 out of the 3 staff informed LPA they do not leave residents unattended however, 2 out of the 3 staff informed LPA S#1 had left R#1 and R#2 unattended for a long period of time. LPA conducted 5 resident interviews, 2 out of the 5 residents informed LPA they have been left alone for a long period of time by S#1 however, no other staff have left them unattended. 3 out of the 5 residents stated they are independent but have never been left unattended when help was needed. Based on the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Title 22 regulations, Personal Rights 87468.1 (a) from division 6, chapter 8, article 8 is being cited on the attached LIC 9099 D. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided, along with a copy of the appeal rights and LIC 9099D to Executive Director Maritza Lujan.