complaint·October 22, 2024

Licensing Program Analyst (LPA) Bernadette Allen conducted an in-office visit to deliver findings on the mentioned allegation. LPA Allen met with Yusef Nofal-Administrator who was informed of the findings and signed the report. The investigation involved interviews with residents and staff, as well as a review of records. The interviews with residents and staff indicated that they have not been financially abused by staff members and that ROG services act as their payee. The facility files reviewed, including Resident 1 (R1), confirmed that ROG services are listed as the residents' payee. LPA attempted to interview R1, but they no longer reside at the facility and could not be contacted. Based on interviews and evidence gathered during the investigation, the above allegation is found to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Yusef Nofal-Administrator where this report was discussed and provided to at the conclusion of the visit with appeal rights.