complaint·July 22, 2021

On 7/26/21 Licensing Program Analysts (LPA) Shaunte Henry and Anna Bueno conducted an unannounced visit for the purpose of delivering the findings to the above allegations. The LPA met Angel Kao, explained the nature of the visit and was granted entry into the facility. Resident 1 (R1) was given a 30-day eviction notice on 5/19/21. During a reappraisal, it was determined that R1 needed a higher level of care. The notice was provided to CCL as required. R1 received hospice services for a feeding tube and wound care. The family requested additional 1:1 care to be provided by the facility staff. The family of R1 refused to obtain a personal caregiver for R1. Documentation indicates that staff at the facility provided proper incontinence care for R1. Interviews with the licensee and the adminsitrator confirmed that Staff 1 (S1) provided proper incontience care to R1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED at this time. An exit interview was conducted where this report and LIC 811 were provided to Angel Kao.