complaint·June 10, 2024

Interviews with eight (8) of eight (8) staffs indicated that all their residents can have visitor whenever they prefer as there's no visitor restriction hours. Interviews with staffs revealed that the facility's front doors are unlocked for visitors during the hours of 9:00 AM to 06:00 PM seven days a week and a phone number's posted in the front door for visits outside these hours for a staff to let the visitor come in at the facility. Interviews with eight (8) of eight (8) staff indicated that there's no incident that happened at the facility that a staff did not allow residents to have visitors. During the visit on 06/10/2024, LPA Melody Brown observed staffs at the facility providing care and supervision to their residents, staffs allowing residents to have visitors and staffs are respectful when they communicate with residents visitors at the facility. LPA Brown reviewed facility documents and LPA Brown confirmed information reported that front doors are unlocked for visitors during hours of 9:00 AM to 06:00 PM and special arrangements for visits outside these hours are available. In addition, LPA Brown observed that a sign was posted in front with a phone number for visitors arriving at the facility when the front doors are locked to gain entry at the facility. Based on the evidence, the allegation that Staff do not allow residents to have visitors is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 was discussed and provided to Executive Director Monique del Junco and Resident Care Director Jonathan Rios.