complaint·March 21, 2023

Allegation 2: Facility does not have a call system for resident to contact staff LPA interviewed five (5) residents who said that they have a pendent that can push whenever they need help from the staff. LPA interviewed six (6) staff who all stated there is not a call system, but all residents have a pendent that they can push when help is needed. The six (6) staff members said when the pendent is pushed and staff are paged. The pager lets them know who needs help and where they are in the building. LPA observed residents in care wearing the pendent around their neck at the time of the visit with the exclusion of residents in memory. Allegation 3: Resident was abandoned by staff during an emergency Interviews were conducted with five (5) residents and six (6) staff members who said that to their knowledge they don’t recall any emergency that took place in 3/2022 where resident(s) were abandoned during an emergency. LPA observed one incident report for the month of 3/2022 which had nothing to do with an emergency. Allegation 4: Staff denied resident visits LPA interviewed five(5) residents who said that they have never been denied visitors during covid-19 and six(6) staff members were interviewed and they said that residents were never denied visitors but visitors who were not vaccinated were required to rapid test before visiting took place. Based on the investigation interviews, documentation, and observations the above finding is Unsubstantiated. A finding of unsubstantiated means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, and a copy was provided to LeeAnne at the conclusion of the visit with the appeal rights.