complaint·August 15, 2023

The facility does not provide one on one supervision for residents in care. For additional care, residents/family are welcomed to contract additional services via healthcare agencies. During interviews with the hospice agency, it was reported that the hospice agency has no concerns about the care being provided to the residents at this time. The Hospice Agency provides facility staff with regular in-service classes. Last class was held on June 16th, 2023. It is alleged that staff did not properly report an incident involving a resident while in care. Interviews with the Hospice Agency revealed that the assigned home health aide observed a bruise on a resident Sunday, August 6th, 2023. The home health aide reported to her supervisor the following date - Monday, August, 7th, 2023. The Hospice Supervisor reported the bruise to the facility the same date 8/7/23. Community Care Licensing Duty Logs - show that the facility submitted a Special Incident Report on 8/9/23 reporting that a bruise was observed on a resident in care. The cause or origin of the bruise was unknown. Staff interviews revealed that the bruise was observed and reported on 8/9/23. The incident was reported to Community Care Licensing within the regulated time frame. Based on interviews, observations and record reviews; these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was reviewed, discussed then provided to Facility Representative.