complaint·November 30, 2023

It is alleged that staff left resident in soiled diapers for an extended period of time. LPA walked through the facility and did not make observation of residents being left in soiled depends. LPA did not observed lingering odors that would indicate soiled linens or depends are left unattended. Staff deny that residents are left in soiled linens and/or depends for long periods of time. Residents deny that staff leave them in soiled linens and/or depends. Residents report that all of their incontinence needs are addressed when needed. It is alleged that staff do not provide adequate food service to residents in care. Residents report that the food services provided are adequate and meet their needs. Residents report entering the dining room, being waited on and served happen within 10 to 15 minutes of their arrival. During walk through of the dining room and kitchen, LPA observed a variety of beverages, fruits, breads, and snacks available and accessible to residents to pick up and take along with them. The dining room contained adequate amounts of seating and space for the residents in care. LPA found that the kitchen contained a sufficient amount of food for the number residents in care. LPA also observed well maintained storage spaces to house the food and food services department. Dishes, utensils and cook ware were also observed to be in good condition with proper storage. Staff denied that residents are waiting for long periods of time for assistance with eating their meals. It is alleged that staff do not ensure the facility dishes were properly sanitized. All kitchen staff deny that they were ever advised to wash/sanitize dishware, utensils, and cook ware without proper supplies or materials to sanitize the equipment. Staff report that they have always had all supplies required to properly sanitize dishes, utensils and equipment used in food preparations. According to Building Services Director, the kitchen's dishwasher is in functional condition. All staff denied that the dishwasher was ever in disrepair. LPA observed the facility kitchen during the visit and observed kitchen equipment in working condition and adequate amounts of cleaning supplies. Based on observations, interviews and record reviews, the above listed allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted. This report was reviewed and discussed with facility representative; then provided.