complaint·June 27, 2024

During this visit, S1 reported to LPA Brown that their Legal Department sent Resident #1 (R1) records to R1’s authorized representative on 06/21/2024. Per documents review and interviews conducted, R1’s authorized representative requested R1’s records on 06/06/2024 and the facility did not make the documents available to R1's authorized representative as required per Title 22 Division 6 Chapter 8 Article 8 Resident Assessments, Fundamental Services and Right 87468.2 Additional Personal Rights of Residents in Privately Operated Facilities (a)(19). Based on LPA Brown’s observations and records review, the preponderance of evidence standard has been met, and therefore the above allegation of Staff did not provide resident's records to authorized representative is found to be SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. California Code of Regulations, (Title 22, Division 6 & Chapter 8) is being cited on the attached LIC9099D. An exit interview was conducted where this report, LIC9099, LIC9099D, and Appeal Rights were discussed and provided to Executive Director (ED) Patricia Gustin.