complaint·April 24, 2025

11 out of 11 staff stated they haven't heard or experienced any problems with residents personal belongings not being safeguarded. Throughout the investigation process, it was found that the allegation #1 Staff do not ensure that resident's personal belongings are safeguarded is UNSUBSTANTIATED. Based on the fact that resident items were secured in staff office due to staff being on leave and changes were made from hospice staff to ensure items are secured. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Allegation 2: Staff do not ensure that residents' rooms are clean and sanitary. LPA interviewed 12 out of 12 residents in care and it was revealed that residents are pleased with staff cleaning their rooms and assisting with sanitation needs. Residents stated staff come to clean once a week or as needed. Residents stated staff clean the kitchen, bathrooms, vacuum, take out the trash, do the laundry and change the sheets. LPA interviewed 11 out of 11 staff and it was revealed that staff ensure residents rooms are clean. Staff stated the take out the trash, change sheets, and tidy up. Housekeeping complete a deep cleaning weekly. LPA toured several resident apartment during my visit and based on my observation residents apartment were clean and sanitation maintained. Based on the investigation process, it was found that the allegation #2 Staff do not ensure that resident's room are clean and sanitary is UNSUBSTANTIATED. Based on staff and resident interviews and LPA's observation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Allegation 3: Staff do not ensure that residents' incontinence needs are being met. LPA interviewed 12 out of 12 residents in care and it was revealed that 12 out of 12 residents require minimal or no assistance with incontinence needs. 5 out of 5 residents stated that staff assist them without any problems or issues. LPA interviewed 11 out of 11 staff and it was revealed that staff ensure residents incontinence needs are met. Staff stated it may take a moment to get to a residents room because we are assisting another resident in care, but we make it a point to clean all residents and assist with incontinence needs. Based on the investigation process, it was found that the allegation #3 Staff do not ensure that resident's incontinence needs are being met is UNSUBSTANTIATED. Based on staff and resident interviews. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted where this report LIC 9099 and LIC9099Cs was discussed, and a copy was provided Melissa Oseguera, Vibrant Life Director, and Christin Farrell, Generation Program Director, at the end of the visit.