complaint·July 6, 2023

For allegation, Staff do not meet residents' incontinence care needs: During interviews with residents, the residents stated that the staff changes their diapers often and there have been no issues with being left in soiled diapers for extended periods of time. Resident’s have not had any issues with developing rashes and or sores from diapers not being changed. During interviews staff, the staff stated that the resident’s diapers are checked before and after mealtimes. The resident’s diapers are also checked at minimum every two (2) hours during resident room checks. Staff have not seen any issues with residents developing rashes and or sores from diapers not being changed. For allegation, Staff speaks inappropriately to residents: During interviews with residents, the residents stated that they are talked to in a respectful manner by the staff. The residents have not had any instances where they felt they were being spoken to inappropriately. During interviews staff, the staff denied yelling at the residents and speaking to the residents in a disrespectful or inappropriate manner. For allegation, Staff handles residents in a rough manner: During interviews with residents, the residents stated that they have never been pushed, pulled, or harmed in a physical manner by the staff. During interviews staff, the staff denied physically harming the residents. The staff stated that they ensure the residents are handled gently and with care. For allegation, Staff provide care to residents while under the influence of a substance: During interviews with residents, the residents stated that they have never smelled alcohol and or drugs on the staff. The residents have never seen the staff act in a way that would alert them that a staff was under the influence of alcohol and or drugs. During interviews staff, the staff denied coming to work under the influence of alcohol and or drugs and or using alcohol and or drugs while at work. If a staff were to come to work under the influence of alcohol and or drugs, the management would take the staff to be tested, and if positive disciplinary action would take place with the staff. Overall, there was not enough evidence to collaborate the allegations listed above. Based on evidence obtained during the investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Janeth Medrano, along with a copy of the appeal rights.