complaint·May 30, 2025

R1 stated staff are mean, but the night staff is nice. Based on LPA Farlow's interviews with staff and residents in care there was not enough evidences to substantiate the findings of staff not treating residents with dignity and respect. Allegation 2: Staff not providing healthful living accommodation to resident in care. LPA interviews with S1, S2, and S3, revealed staff are taking resident concerns or health needs into consideration. S1, S2, and S3 revealed all residents smoke outside of the home. S1, S2, and S3 stated that staff assist with residents daily needs. Interview with staff revealed staff provide, 3 meals and snacks daily, assist with medical needs, and provide activities for residents. LPA interviewed R1, R2, R3, R4, R5 and R6. All six (6) residents stated the facility is providing healthy living accommodations. Six (6) out of six (6) residents stated staff, family, or themselves will schedule medical appointments and assist with transportation to visits. Residents stated smoking is done outside and not in the facility. Based on LPA’s interview and findings the allegation is UNSUBSTANTIATED. Based on the information above, the allegations is unsubstantiated. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report LIC 9099 and LIC 9099C was discussed and a copy was provided to the Licensee, Yusef Nofal.