complaint·December 2, 2025

For the allegation, Staff lock facility doors to prevent residents from leaving. During staff interviews 3 out of the 3 staff stated they do not lock the facility to prevent residents from leaving. During resident interviews, 3 out of the residents stated they are not locked inside the facility. During facility tour, LPA Rico did not observe any locks from facility exits. For the allegation, Staff insert suppositories to residents in care. During staff interviews 3 out of the 3 staff stated they do not have insert suppositories to residents. For the allegation, Staff did not complete required training. During staff interviews 3 out of the 3 staff stated they have completed their required training. Based on record reviews, LPA Rico observed staff have completed their training. For the allegation, Staff facility records are falsified. During staff interviews, 3 out of the 3 staff stated they have not falsified facility records. For the allegation, Staff did not maintain resident records. During staff interviews 3 out of the 3 staff stated residents records are maintained inside the facility and locked. During facility tour, LPA observed resident records were kept inside the facility and locked. For the allegation, Residents are not provided proper food service. During staff interviews, 3 out of the 3 staff stated proper food service is provided to the residents. During resident interviews, 3 out of the 3 residents had no complaints regarding their food. In addition, LPA observed the facility had proper food and a menu for each meal. Based on the evidence found during the investigation, the eight(8) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Sandy Barr. For the allegation, Staff did not provide adequate medication assistance to residents in care. During staff interviews 3 out of the 3 staff stated they follow resident’s medication order and document on resident’s MAR. In addition, 3 out of the 3 staff stated medication is provided to all residents. During resident interviews, 3 out of the 3 residents stated they received their medication. For the allegation, Staff refuse to call an ambulance for residents in care. During staff interviews, 3 out of the staff stated they never denied an ambulance for a resident. During resident interviews, 3 out of the 3 residents stated staff have not refused to call an ambulance. For the allegation, Staff threatened residents in care. During staff interviews, 3 out of the 3 staff interviews stated they have not threatened a resident. During residents’ interviews, 3 out of the 3 residents stated they have not been threatened by staff. For the allegation, Staff did not ensure sufficient food items were available at the facility for residents in care. During staff interviews, 3 out of the 3 staff stated the facility has sufficient food available for the residents. Based on facility tour, LPA observed the facility has sufficient food available for residents. For the allegation, Staff did not prevent residents from engaging in inappropriate interactions. During staff interviews, 3 out of the 3 staff stated no residents have engaged in inappropriate interactions. During residents’ interviews, 3 out of the 3 residents stated they have not engaged in inappropriate interactions. Based on the evidence found during the investigation, the seven (7) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Sandy Barr. For the allegation, Centrally stored medications are accessible to residents in care. During staff interviews 3 out of the 3 staff stated medication is kept locked and inaccessible to residents. During facility tour, LPA observed medications locked inside a cabinet and inaccessible to residents. For the allegation, Staff do not have a fire evacuation plan at the facility. During staff interviews, 3 out of the 3 staff stated the facility has fire evacuation plan posted on the facility hallway and emergency supplies/ food is in the garage. During facility tour, LPA observed the facility had an updated disaster plan with the evacuation location, LPA also observed emergency food/supplies readily available. For the allegation, Staff do not have an infection control plan at the facility. During staff interviews, 3 out of the 3 staff stated the facility has an infection control plan. During record review, LPA Rico observed the facility had an updated infection control plan. For the allegation, Staff are not following reporting requirements. During staff interviews 3 out of the 3 staff stated they follow reporting requirements. For the allegation, Staff left residents unattended. During staff interviews, 3 out of the 3 staff do not leave residents unattended. During resident interviews, 3 out of the 3 staff stated they have not been unattended inside the facility. Based on the evidence found during the investigation, the seven (7) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to House Manager Sandy Barr.