complaint·August 2, 2025

Allegation 2: Staff yelled at residents. LPA interviewed four (4) residents in care. Four (4) out of four (4) residents stated that the staff were nice and they did not experience staff or administrators yelling at them. R1 and W1 stated the administrator yelled at them while R1 was in the hospital and trying to recover. It was reported the administrator made reference to R1 spending too much time in the hospital and she needs to move and administrator stated she already have someone ready to take R1 place. Allegation 3: Staff are not providing adequate food service to residents. LPA Farlow interviewed four (4) out of four (4) residents in care. Four out of four residents stated the food was good and they were satisfied with the meals. Interviews with R2, R3 stated they enjoy the hot dogs, and hamburger meals. R1 stated they only provide coffee and muffins for breakfast, not a well-balanced meal. During today’s visit LPA observed the facility menu and sufficient food supply, for the number of residents in care per regulations. Based on the information above, the allegations is UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted. This report was reviewed, discussed, then provided to Administrator Gulvarg "Maya" Kaur.