complaint·October 11, 2023

During interview with Staff #1 (S1), and Staff #2 (S2), both stated that facility has no reports, incidents, or physical observations indicating that Resident #1 needed medical attention. LPA conducted a record review of Resident #1 records and LPA did not find any Special Incident Reports (SIR's) pertaining to Resident #1. Third allegation, Staff yelled at resident. During interviews with Staff #1 (S1) and Staff #2 (S2) both staff denied yelling at Resident #1. LPA conducted interviews with Resident # 2, Resident #3, Resident #4, and Resident #5. All residents denied being yelled at by staff or witnessing staff yell at Resident # 1. Fourth allegation, Facility did not allow resident to have visitors. LPA conducted a record review upon record review LPA observed a conversation exchange via text message between staff and responsible party in which staff indicated to Resident #1 responsible party that visitations were not being denied to family member[s] however, visitations were to be held outside facilities front porch. Based on the evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated. Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Joaquin Thompson at the end of the visit.