complaint·December 12, 2025

Licensing Program Analyst (LPA) conducted an interview with Resident #1 regarding the alleged allegation R#1 informed LPA that R#1 had a scheduled appointment with InnovAge however, R#1 informed LPA that resident canceled and did not attend the appointment. Resident #1 informed LPA that later that day an InnovAge social worker rep arrived at the facility and Resident#1 informed staff that resident declined the visit and did not want to speak with the InnovAge rep. Licensing Program Analyst (LPA) conducted interviews with Staff #1-3 regarding the alleged allegation and all staff denied the allegation and informed LPA that staff informed R#1 about the visit however, R#1 declined and informed staff that R#1 did not want to speak with the InnovAge social worker. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Caregiver Destinee Guzman at the end of the visit.