complaint·February 7, 2025

LPA collected incident reports pertaining to R#2 and observed that no incidents involving physical aggression towards other residents have been reported for R#2. LPA collected facility personnel report and observed that facility has sufficient care staff to meet resident care needs. LPA interviewed R#3, R#4, and R#5, and all indicated not witnessing R#1 being pushed or mistreated by any residents. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegations are Unsubstantiated. Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Administrator Heather O’Neel at the end of the visit.