complaint·June 6, 2025

In addition, four out of four residents informed LPA that they have not had any issues with facility increasing rent charges without residents’ knowledge. Four out of four residents informed LPA that they provide checks, cash, debit, or credit as a form of payment and all residents informed LPA that they receive a receipt upon completion of payment. Resident #2 informed LPA that residents often deny a copy of payment receipt. Second allegation: Staff do not respond to residents' requests for assistance as necessary. Regarding the allegation LPA conducted interviews with residents and four out of four residents informed LPA that Business Office Manger provides assistance when needed and available. Residents denied staff refusing to help residents when needing to pay rent in addition, four out of four residents also denied witnessing staff tell residents that they are being too busy. Four out of four residents informed LPA that the person who handles all rent transactions is friendly and that they or have not had any issues. LPA conducted interviews with staff and three out of three staff denied the allegation and informed LPA that assistance is provided to all residents when needed. Third allegation: Staff do not accord dignity to resident(s) in care. Regarding the allegation LPA conducted interviews with four residents pertaining to the allegation “staff does not accord residents with dignity” four out of four residents denied witnessing staff being rude to residents. In addition, four out of four residents also denied witnessing staff to deny residents with assistance when needed. Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegation is Unsubstantiated. Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Business Office Manager Reyna Figueroa at the end of the visit