complaint·July 22, 2025

Second allegation: Staff did not ensure resident’s room was adequately cleaned. Regarding the allegation “Staff did not ensure resident’s room was adequately cleaned” Prior to the start of LPA’s interview LPA observed two housekeepers cleaning R#1 room. LPA conducted interviews with both housekeepers who informed LPA that R#1 room gets cleaned daily. During the time of the visit LPA observed that R#1 room was clean and organized. LPA conducted an interview with Resident #1 who informed LPA that housekeeping services are done daily and has no concerns pertaining to housekeeping services at the facility. Third allegation: Staff did not ensure resident’s room was free from odors. Regarding the allegation “Staff did not ensure resident’s room was free from odors” Prior to the start of LPA’s interview LPA observed two housekeepers cleaning R#1 room. LPA conducted interviews with both housekeepers who informed LPA that R#1 room gets cleaned daily and as needed. LPA conducted an interview with Resident #1 who informed LPA that housekeeping services are done daily and has no concerns pertaining to housekeeping services. However, R#1 informed LPA that resident’s roommate is not clean and at times refuses to be changed and at times the room can hold a strong urine odor. During the time of the visit LPA observed that R#1 room was clean, organized, and free of odors. Fourth allegation: Staff did not safeguard resident's personal belongings. Regarding the allegation “Staff did not safeguard resident’s personal belongings” LPA conducted an interview with Resident #1 pertaining to the allegation stated above Resident #1 informed LPA resident is not aware of the items that might have been misplaced R#1 informed LPA that resident has not witnessed anyone take residents personal belongings. Resident #1 informed LPA that resident had misplaced TV remote however, resident informed LPA that the remote was replaced and has not been misplaced since. Resident informed LPA that resident has no issues or concerns regarding resident’s belongings. Fifth allegation: Staff did not assist resident with personal hygiene care. Regarding the allegation stated LPA conducted an interview with Resident #1 pertaining to the allegation stated above during the investigation R#1 informed LPA that resident has no concerns regarding facility not meeting residents’ personal hygiene. Prior to LPA conducting her interview LPA was waiting outside residents’ room because resident was being dressed and change by care staff. During the interview with R#1 resident informed LPA that care staff change residents briefs daily and as needed. Resident informed LPA that during the day resident can utilize the restroom but require supervision due to resident’s vision impairment. During review of record LPA observed that Resident #1 is under SCAN Health Plan and receives in-house care by SCAN. LPA obtained a copy of Resident#1 shower schedule and observed that R#1 receives showers twice a week (Wed and Sat). Based on corroborating evidence obtained during the course of the investigation, LPA has determined that the above allegation is Unsubstantiated. Unsubstantiated: meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Facility Business Office Manager Reyna Figueroa at the end of the visit.