complaint·September 16, 2025

Licensing Program Analysts (LPAs) Sarina Ramirez and Eldin Serrano conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Administrator Eli Catacutan, and discussed the purpose of the visit. Regarding Allegation #1, LPAs interviewed four (4) staff; all 4 staff have denied handling residents in a rough manner nor have they witnessed other staff handle residents in a rough manner. LPAs interviewed six (6) out of nine (9) residents, two (2) residents were sleeping and one (1) is non verbal. All 6 residents have informed LPAs staff do not handle residents in a rough manner, they are all treated nicely, respectfully, and professionally. Regarding Allegation #2, LPAs interviewed four (4) staff; all 4 staff have denied speaking inappropriately to residents. LPAs interviewed 6 residents, all 6 have stated staff do not speak to them inappropriately nor have they seen or heard of staff speaking to fellow residents inappropriately. Regarding Allegation #3, LPAs toured the facility and observed the facility to be clean and passageways are free of obstruction. Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated; meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed and a copy was provided to Administrator Eli Catacutan at the conclusion of the visit.