complaint·April 22, 2026

in resident rooms. LPA randomly tested call buttons and observed the signal alert staff in main dining room area. Staff denied the allegation. LPA observed call buttons within reach for Resident 3 (R3) and Resident 4 (R4). Based upon interviews and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation that staff are not CPR certified: LPA reviewed all current staff records which revealed valid CPR/First Aid certification and completed health screenings with tuberculosis (Tb) test result for each staff. Based on observation, this allegation is UNSUBSTANTIATED. In regards to the allegation that staff verbally abuse residents in care: Four (4) out of five (5) residents interviewed stated that staff are nice and treat residents well. Staff denied the allegation and stated that the residents are like family. Staff 3 (S3) stated that most of the residents are asleep during their shift. Based on interview, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation(s) occurred. An exit interview was conducted where this report LIC9099, LIC9099C was discussed and a copy was provided to the Administrator, Doug Hicks.