Complaint·March 26, 2025

In regards to the allegation that facility staff are not meeting residents toileting needs: LPA interviewed six (6) staff and interviewed R1. R1 stated that there are no concerns and staff are meeting R1's needs. Every shift, staff complete two (2) hour checks to assist with toileting, grooming and showering needs beginning with residents who require full assistance with care and then assist the remaining residents. Facility notes confirm that R1 frequently uses the call button for assistance with toileting but may refuse assistance, then requests a different caregiver. Staff denied facility staff are not meeting residents toileting needs. R1's Admission's Agreement indicates that R1 receives full assistance with toileting needs. Based upon interview and record review, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099, LIC9099C was discussed and a copy was provided to Executive Director, Kenya Carlton.