Complaint·November 13, 2025

In regards to the allegation of the laundry services were not done for the residents: The facility's Admission's Agreement states that they will provide laundry services once per week or more if needed. Staff stated that they launder the residents' items weekly and as needed. LPA observed that Resident 1 (R1) did not have any laundry in their hamper during today's visit. Based upon interview and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation of the facility does not provide showers for residents: LPA reviewed R1's care plan and the facility's shower log. R1 has two (2) showers planned each week. However, a review of the shower log revealed that R1 has refused showers. Based upon record review, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copies were provided to Resident Services Director, Dulce Allen.