complaint·March 16, 2026

Documents provided to LPA revealed that the responsible party did receive documents from the facility. LPA’s interview with W1 revealed that the facility did provide documents to resident representatives on September 2, 2025, but W1 stated that documents were missing. LPA asked W1 what documents were missing and what you are looking for specifically? W1 refused to answer and became agitated and stated they did not want to continue the interview. LPA's interview with staff revealed that R1 was only a resident in the facility for approximately four (4) days and was sent out to the hospital due to a fall. Staff also revealed that R1 did not return to the facility after the release from the hospital. LPA’s interview with S1, S4, S5 revealed that they were not responsible for receiving the request and sending the documents to the residents’ responsible party but were aware that either S3 or S5 is responsible for completing the task, or would have more knowledge of the request. S1, and S5 stated documentation were provided by S3. Based on LPA Farlow’s observation, interviews, and record review, the allegation mentioned in this report are Unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report LIC9099 and LIC9099C were provided to Administrator Luis Gonzalez at the conclusion of the visit.