complaint·April 26, 2021

Review of the facility file revealed that the allegation "the facility is infested with rodents" was investigated and substantiated 12/18/2019. The facility at that time submitted a plan of correction that was accepted by CCL and cleared. The facility as a result changed pest control companies and obtained a service agreement with ECOLAB to address all of the pest control concerns. Customer service reports reviewed support as evidence that the facility has maintained their pest control contract and effectively are addressing any pest control issues on an ongoing basis with a professional pest control company. We have found the complaint allegation is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with, and furnished to the facility representative via email. On page 57 of the Associate Handbook provided to all employees describes a smoke-free environment which included the use of electronic devices that produce a nicotine vapor. On 04/10/2020, the community received video evidence showing S1 vaping in the kitchen. S1 was terminated from employment on 04/13/2020 for smoking or use of a tobacco product at an unauthorized time or in an unauthorized location. We have substantiated the complaint allegation as valid and that a violation has occurred based on the preponderance of available evidence. A copy of this report along with appeal rights are being reviewed with, and furnished to the facility representative via email.