complaint·September 2, 2021

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to concluded complaint investigation regarding allegations that staff are not emptying residents urinal and staff are not making residents bed. LPA Prieto met with Business Manager Marco Ramos and Executive Director Lisa To. LPA obtained service plan from staff and interviewed resident #1 (R1) in question. R1 states that staff does empty the portable urinal and staff does make the resident's bed. R1 states that calls will not be made to Licensing as staff are responsive to any of R1's concerns. R1 states that family members are also attentive. R1 states the emptying of the urinal and making of bed was R1's choice, but staff does perform those services when they are called upon. Based on the information obtained there is not enough evidence that staff are not emptying residents urinal and staff are not making residents bed. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.