complaint·October 30, 2023

It is alleged that the facility does not have a qualified Administrator. LPA reviewed staff files and located two Administrators listed for the facility. Both Administrator Certificates were up to date. Using the Administrator Certificate Numbers, LPA researched the Community Care Licensing, Administrator Certificate website. LPA located both Administrators by certificate numbers and found both certificates were current and in good standing. LPA did not to locate any evidence that either of the listed Administrator Certificates was ever lapsed or in question. Based on observations and record reviews, We have found the complaint allegation(s) is/ are unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. A copy of this report is being reviewed with, and furnished to the facility representative. Because the home health agency is refusing to discharge the residents from their care, it poses an issue with residents attempting to sign up for services with alternate home health agencies. Based on the information above, these allegations are UNSUBSTANTIATED. A finding of UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited at this time. An exit interview was conducted where this report (LIC9099 & LIC9099C) was discussed, and a copy of this report was provided to Facility Representatives at the conclusion of the visit.