complaint·August 19, 2025

The second allegation is: Facility has an infestation of Roaches/Rodent droppings. LPA interviewed S1, S2, and S3, and the staff stated they have never seen any roaches in the facility, and the home has never been infested with roaches. Interview with S1, S2, and S3 stated they did see something black on the floor and we cleaned it up, but we have never seen any rodents. S2 and S3 stated we have a contract with Orkin for treatment every 2 months for one year. LPA Farlow did not find evidence to corroborate the allegation. The third allegation is: Facility has mold in the freezer/refrigerator. Based on LPA Farlow observation the freezer/refrigerator was free of mold and all food was labeled. Interview with S2 stated it was blood and not mold. LPA Farlow did not find evidence to corroborate the allegation. The fourth allegation is: Boxes are out throughout the facility with clothing and unknown various items. LPA Farlow conducted a tour of the facility and did not observed boxes left out blocking any pathway or obstructing any walk ways. S2 and S3, stated they have not had any boxes obstructing any pathway making it unsafe for residents in care. Based on LPA Farlow’s interviews, and observation, the allegations are Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED at this time. An exit interview was conducted where this report, LIC9099, and LIC9099C, was discussed and provided to Licensee, Rosario Nicolas.