complaint·July 28, 2023

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to the facility to commence the complaint investigation of and deliver findings on the above allegations. LPA met with direct support provider (DSP) Octavia Mcvea who was informed of the purpose of today’s visit. The investigation consisted of witness, staff, and resident interviews and records review. The allegation is Staff yells at residents in care. It is alleges that staff verbally abuse residents on a regular basis. Interviews with witness and staff deny that staff yell at residents and these interactions are between facility staff, not towards residents. Resident interviews deny that staff yell at them. This allegation is therefore UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. This report was reviewed with administrator Trupti Mody.