Complaint·October 14, 2024

LPA Ramirez conducted 2 hospice resident interviews. 2 out of the 2 residents stated they are fed 2-3 times a day, and snacks are provided when requested. 2 out of 2 Residents stated the food portion and food quality is good. Regarding the allegation #3, LPA conducted 2 staff interviews. 2 out of the 2 staff informed LPA residents belongings are kept safe in resident’s bedrooms. Staff #2 stated to LPA if incontinent supplies do not fit in resident’s bedroom, they are stored in the facility garage. Staff #1 informed LPA a previously employed staff had stolen incontinent supplies from facility and immediately purchased additional supplies. LPA Ramirez conducted 2 hospice resident interviews. 2 out of the 2 residents stated their belongings are kept in their bedrooms. 2 out of 2 residents stated they do not have missing items from their rooms nor are they aware if anything has gone missing from their bedrooms. Based on LPAs observations and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and this report was discussed and provided to Administrator Lori Tuparan along with a copy of the appeal rights.