complaint·February 11, 2026

Regarding the allegation, facility staff did not assist resident with transferring to wheelchair, interviews with three (3) residents and five (5) staff indicate there is not a preponderance of evidence to corroborate the allegation that staff did not assist resident with transferring. Based on the Department’s investigation, the above allegations are Unsubstantiated. A finding that a complaint is Unsubstantiated means that although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. An exit interview was conducted where reports (LIC 9099 & LIC9099C) were discussed, and a copy was provided to House Manager Roberts at the conclusion of the visit. Based on the Department’s investigation, the allegations that facility staff prevented resident from having visitors and prevented resident from receiving phone calls is Substantiated. A finding that the complaint is Substantiated means that the allegation(s) is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where reports (LIC9099, LIC9099C, LIC9099-D) were discussed and provided with appeal rights to House Manager Roberts at the conclusion of the visit