complaint·July 2, 2021

and outside of the facility. On one occasion there were 5 rats and or mice grabbing food (slice of bread) outside of a black trash bag that was sitting in front of the facility by the gate. LPA interviewed Administrator Christopher whom stated that due to the infestation all the residents had been temporarily relocated to one of the Sister facility Aaspen Village care II #366423704. Based on observation, interview and record review the allegation of Facility has rodents is SUBSTANTIATED. This posed an immediate health and safety risk to residents in care. Allegation: Facility is malodorous On 12/14/20 LPA conducted a tour of the physical plant. Upon entry of the facility front door was an overwhelming odor, that is associated with deceased rodents. As a result, all residents had to be temporarily relocated to one of the Sister facility Aaspen Village care II #366423704. Interviews conducted and the feedback provided was the odor is overwhelming unhealthy and can make you sick and that the only reason why staff are still entering the facility is to get food out of the refrigerator. Based on observations and interview the allegation of Facility is malodorous is SUBSTANTIATED. A finding that the complaint is SUBSTANTIATED means that the allegation is valid because the preponderance of the evidence standard has been met. This posed an immediate health and safety risk to residents in care. An exit interview was conducted and a copy of this report and appeal rights was provided to Administrator Christopher Tanabe.