complaint·February 15, 2022

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regarding an allegation that the facility failed to issue a refund. LPA met with Director Julie Olmedo to discuss the elements of the complaint. Olmedo states she is aware of the refund and the refund is in process as the refund is being processed through the chain of the Corporation. LPA Prieto obtained the Pacifica Senior Living Refundable Community Fee Agreement form. The form does indicate at a refund, can and is refundable, but does not specifically indicate the time frame of a refund. Director Olmedo assured a refund will be processed today, and once a check is drafted, a next day delivery to the responsible party will be made. Based on the information obtained there is not enough evidence that the facility failed to issue a refund. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.