Skip to main content
ReadyRule homepageReadyRule

Inspection visit

complaint

CHINO HILLS SENIOR LIVINGLicense 3664250244 citations on this visit
4 citations recorded

Inspector’s narrative

What the inspector wrote

Regarding the allegation stated above LPA conducted a walkthrough of the facility along with a walkthrough of Resident’s #1 for the purpose of the allegation regarding “Facility is not maintained sanitary. During the walkthrough of Resident #1 room LPA observed that Resident #1 restroom was unsanitary. LPA observed that the toilet seat in resident’s restroom was smeared with feces in addition, LPA observed that the bar of soap, along with other beauty products that were sitting on the restroom vanity were smeared with feces. LPA continued the walkthrough into Resident#1 bedroom throughout the walkthrough LPA observed Resident #1 laundry basket to be in unsanitary and soiled. LPA also observed that resident’s shoes were all soiled with feces. Third allegation: Staff do not ensure that facility is maintained in good repair. Regarding the allegation stated above, LPA conducted an interview with Resident #1 family member who informed LPA that as of 11/21/2025 facility ceiling was in disrepair. Family informed LPA that the facility has not placed floor signs to alert staff and residents concerning the wet floor. In addition, R#1 family member informed LPA that the facility placed trash cans and towels across that hallway. On 11/24/2025 LPA conducted an announce visit to address the concerns pertaining to facility ceiling being in disrepair. LPA conducted a walkthrough and observed that the ceiling located on the second floor was in disrepair. Staff #2 informed LPA maintenance is aware; however, management could not provide LPA with a work order request for ceiling repairs. Fourth allegation: Staff do not provide residents with housekeeping services. Regarding the allegation stated above LPA conducted a walkthrough of Resident #1 bedroom for the purpose of “Staff not providing residents with housekeeping services”. The walkthrough was facilitated by Staff #1, During the walkthrough LPA observed that Resident #1 restroom was unsanitary. LPA observed that the toilet seat in resident’s restroom was smeared with feces in addition, LPA observed that the bar of soap, along with other beauty products that were sitting on the restroom vanity were smeared with feces. LPA informed S#1 regarding housekeeping services Staff #1 informed LPA that housekeeping services are provided daily and Resident #1 has fecal incontinence. LPA informed S#1 that Resident #1 may need a re-appraisal and require assistance with toileting. Based on the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations Maintenance and Operation 87303 (a), Personal Rights of Residents in All Facilities 87411 (a) (2) & (3), Incidental Medical and Dental Care 87465 (1)(B)(2), from division 6, chapter, article 6, is, cited on the attached LIC 9099 D. An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to the Facility Office Manager Lizeth (Lisa) Gomez, at the conclusion of the visit.

Citations

4 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(b)(3)Type B

    Maintenance and Operation 87303....(b) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.....(3) Floor surfaces in bath, laundry and kitchen areas shall be maintained in a clean, sanitary, and odorless condition.This requirement is not met as evidence by: Based on interviews, review of records, the licensee did not ensure to follow the regulation Maintenance and Operation by ensuring to keep the facility in good repair, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.

  • 87465(1)(B)(2)Type B

    Incidental Medical and Dental Care 87465 ....(1) Medications shall be centrally stored under the following circumstances:... (B)....Any medication is determined by the physician to be hazardous if kept in the personal possession of the person for whom it was prescribed....(2) Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.This requirement is not met as evidence by: Based on interviews, review of records, the licensee did not ensure to follow the regulation pertaining to the supervision and administration of medication for residents, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.

  • 87468.1(a)(2)Type B

    Personal Rights of Residents in All Facilities 87468.1 ....(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:...(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.This requirement is not met as evidence by: Based on interviews and review of records, the licensee did not ensure to follow Personal Rights Violation pertaining to the sanitation of resident #1 restroom, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.

  • 87468.1(a)(3)Type B

    Personal Rights of Residents in All Facilities 87468.1...(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: ...(3) To be free from punishment, humiliation, intimidation, abuse, or other actions of a punitive nature, such as withholding residents’ money or interfering with daily living functions such as eating, sleeping, or elimination.This requirement is not met as evidence by: Based on interviews and review of records, the licensee did not ensure to follow Personal Rights Violation by ensuring to provide proper housekeeping and ensuring to maintain proper sanitation to resident #1 restroom, which poses an immediate Health, Safety, or Personal Rights risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 23, 2026 inspection of CHINO HILLS SENIOR LIVING?

This was a complaint inspection of CHINO HILLS SENIOR LIVING on February 23, 2026. 4 citations were issued: 4 Type B.

Were any citations issued to CHINO HILLS SENIOR LIVING on February 23, 2026?

Yes, 4 citations were issued (0 Type A, 4 Type B). The first citation was for: "Maintenance and Operation 87303....(b) The facility shall be clean, safe, sanitary and in good repair at all times. Mai..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.