complaint·February 25, 2026

A finding that the complaint is Substantiated means that the findings are valid because the preponderance of the evidence standard has been met. Title 22 regulations General Food Service Requirements 87555 (a)(b)(8), from division 6, chapter, article 6, is, cited on the attached LIC 9099 D. An exit interview was conducted where this report, appeal rights, and LIC9099-D was discussed, and a copy of the report was provided to the Facility Office Manager Lizeth (Lisa) Gomez, at the conclusion of the visit. Regarding the allegation stated above, LPA conducted an interview with Resident #5 LPA went over the alleged allegation with Resident #5 and resident informed LPA that Staff #4 has not handled resident in a rough manner. Resident #5 further expressed gratitude towards Staff #4 and denied the incident of being shoved into the elevator by Staff #4. LPA conducted an interview with Staff #4 LPA went over the alleged allegation with S#4 and staff denied handling Resident #5 in a rough manner. Furthermore, Staff #4 informed LPA about assisting Resident #5 into the elevator however, Staff #4 denied shoving Resident #5 into the elevator. Third allegation: Staff do not answer resident's call button in a timely manner. Regarding the allegation stated above, LPA conducted interviews with Resident #2, Resident #3, Resident #4, and Resident #5, LPA went over the alleged allegation with Residents #2-5 and all informed LPA that while during certain circumstances where staff are assisting other residents the wait time for assistance can take roughly about 30 minutes- 40 minutes. However, Resident #2-5 informed LPA that during emergencies staff will assist right away. LPA conducted an interview with Resident #4 pertaining to an incident involving a possible convulsion that Resident #4 sustained. Resident # 4 informed LPA that resident does not have recollection of the incident however, Resident #4 informed LPA that resident was transported to a local hospital and received treatment. LPA conducted an interview with S#3 who informed LPA that the wait time to respond to signal systems can take about 30 minutes however, Staff #3 informed LPA that the wait time can take longer for non-emergency calls. LPA discussed the incident with Staff #3 involving Resident #4 and Staff #3, confirmed the incident and informed LPA that staff assisted Resident #4 with medical treatment. Based on corroborating evidence the department has determined that the above allegations are Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Business Office Manager Lizeth (Lisa) Gomez at the end of the visit.