Complaint·May 26, 2021

Allegation # 2 Facility failed to provide a safe environment. LPA conducted interviews and did not have any additional information to confirm whether this allegation had occurred. LPA inquired if there were any concerns with the facility and if they resident felt safe. All interviewed stated that they felt safe, and that if they did not some would alert staff of the issue and contact law enforcement if necessary. The allegation Facility failed to provide a safe environment UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Allegation # 3 Resident was not permitted to reject medical care. Based on interviews conducted residents stated that they had not been in a situation to where they would need to reject medical care, if they did they would if they wanted to. The allegation of Resident was not permitted to reject medical care is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted and a copy of this report and 9099C, was provided to Administrator MaCriselda Espiritu Santo. Allegation # 2 Unlawful eviction. LPA reviewed the eviction notice given and the reasons stated for the eviction were: "Not following the facility rules, not going out at this time during the outbreak of the virus (covid-19 pandemic), and to wait for the results of testing." R1 did admit that they did in fact go against what was being advised and left the facility to go and purchase a new phone. The allegation of unlawful eviction is UNSUBSTANTIATED. Allegation # 3 Staff yelled at resident. LPA conducted interviews with various individuals and LPA was unable to corroborate the allegation. Feedback provided was that it is the other way around with the resident's yelling at staff, rather than the staff yelling at the residents. The allegation of Staff yelled at resident is UNSUBSTANTIATED. Allegation # 4 Resident is not treated with dignity by facility staff Based on eleven interviews conducted all residents interviewed felt that they were treated with respect by staff and were not able to provide examples of a time where they felt that they were not treated with dignity by staff. The allegation of Resident is not treated with dignity by facility staff is UNSUBSTANTIATED. Allegation # 5 Facility infested with pests. The facility has had an on-going issue with pests such as bed bugs and occasionally roaches and spiders. During the visit's conducted on 8/31/20 and today 5/26/21, LPA did not observe any bed bugs or roaches. Administrator Criselda explained that the facility continues to work with the extermination company for on-going maintenance treatments and the facility also has the maintenance staff following up in between servicing by the extermination company. Therefore the allegation of Facility infested with pests is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted and a copy of this report and 9099C, was provided to Administrator MaCriselda Espiritu Santo .