Complaint·November 17, 2022

Portable oxygen tanks are stored in a secure location safety purposes. When resident's would like to leave for outings, they can ask staff for their portable oxygen tanks. On 12/22/21, R1 was scheduled for an outing and discovered that her portable oxygen machine was malfunctioning. The facility loaned R1 another machine to use while waiting for a replacement. Also, R1 utilizes both a portable oxygen tank as well as a concentrator. The concentrator is kept in resident's rooms. R1 was never without oxygen. It's alleged that facility staff did not ensure that resident's medication was refilled in a timely manner. According to S1 and S2 interviews, 12/22/22 the facility received a phone call from a responsible party inquiring about medication refills. Administrator reviewed records and discovered that R1 was not out of medications at all. The medication is dispensed by Medication Technicians who are responsible for ordering medications. Once the order is placed, medications are delivered by the pharmacy every Tuesdays. The MARS also indicated when medications are ordered and delivered. All prescribed medications are accounted for. It is alleged that the facility failed to transport patient to appointment in order to seek medical care. Interview with S1 revealed that the facility does provide transportation services to residents; Monday to Friday 9am to 5pm. Resident's provide their appointment information to staff and staff sign them up on a calendar. If transportation is not available for a specific date, staff will coordinate transport with IEHP. Lastly, if that falls through staff will contact resident's support system for assistance with transport. Review of the event calendar reveled that in months December 2021 to January 2022, R1 had 6 appointments. scheduled. Of the 6 appointments, resident attended 5 appointments. Furthermore, the transportation services are currently being used by R1. We have found the compliant allegation is unsubstantiated, although the allegation may have happened or is valid; there is not a preponderance of evidence to prove that the alleged violation occurred. A copy of this report is being reviewed with and furnished to the facility representative.