Complaint·April 10, 2023

Licensing Program Analyst (LPA) Anna Bueno conducted an unannounced visit to the facility to initiate the complaint investigation and deliver findings on the above allegation. LPA met with administrator May Cabrera and assistant administrator Kevin Villacorte who were informed of the purpose of today’s visit. The investigation consisted of staff interviews and review of relevant records. It is alleged that Staff did not prevent Resident 2 (R2) from attacking another Resident 1 (R1) while in care. Staff interviews and records confirmed that R1 was residing at this facility from 4/17/2014 through 11/20/2019. Interviews with staff deny that R2 lived at this facility and staff have never heard of R2 before today's visit. Staff further state that R1 was friendly with staff and other residents and staff do not recall any altercations between R1 and other residents. LPA found incident reports involving R1 but LPA could not find any reports mentioning R2 from this facility. This allegation is therefore unfounded. A finding of UNFOUNDED means that the allegation is false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was discussed, and a copy provided to Kevin Villacorte.