Complaint·August 6, 2024

Regarding the allegation that staff are not providing comfortable accommodations for residents; This allegation is specifically pertaining to that area where resident's congregate during spiritual services. The facility does have designated areas, and times, for days and times of worship. The facility provides a shaded outdoor area, free of traffic and other disturbances. Indoor worship services are locate in the facility's activity room with sufficient seating and a cool comfortable temperature. Activities Director staff #1 (S1) was interviewed and stated that has not been any concerns regarding the areas where resident's congregate for spiritual services and S1 states that they abide hours designated for these activities as the area's are also used by other residents for different activities. LPA interviewed resident #1 (R1), R2, R3, R4, R5, R6, R7, R8, and R9. all who stated that the facility is providing comfortable accommodations. Based on the information obtained there is not enough evidence that staff are not allowing resident to have visitors in their room and staff are not providing comfortable accommodations for residents . Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and CEO Medrano and a copy was left with the facility.