Complaint·October 14, 2024

Based upon a tour of the facility, observation, record review and interviews with both staff and residents, all staff and resident denies witnessing bed bugs or being bitten by bed bugs. Licensing Program Analyst (LPA) Renese Howell-Small observed mattresses and bedding in resident bedrooms to be clean, in good condition and covered with waterproof and anti-bed bug mattress covers. Therefore, the allegation that staff did not keep facility free from bed bugs is UNSUBSTANTIATED. In addition to regularly scheduled extermination, the staff follow House Rules in laundering donated clothing before the resident is allowed to place them in their rooms and are provided with containers with closed lids for opened food items to assist in maintaining a bug-free facility. UNSUBSTANTIATED is defined as, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation did or did not occur. An exit interview was conducted and a copy of this report, LIC9099 and LIC9099C was provided to Executive Director, Criselda Espiritu Santo.